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- Contributors
- Natalie (Tally) Wade (author), Alice Macpherson (author)
- Author Keywords
- team building, employability skills, communication, problem solving
- Abstract
- Effective Team Building Guide is a useful tool in guiding instruction and discussion around cooperative teams. Developed for the Public Safety Communications Program, this book covers topics including types of cooperative groups, framework for working in teams, skilled communication in teams,...
- Collection
- info:fedora/kora:publications
- Coordinates
- 49.1016121, -122.72071240000002
- Contributors
- Mike Larsen (Author)
- Author Keywords
- access to information, freedom of information, public records
- Abstract
- Resources (a workbook and supplementary insert) used by the author when teaching hands-on ‘FOI 101’ introductory workshops on freedom of information and access to information laws and processes. These resources are intended to assist new users of ATI/FOI mechanisms in the crafting of public...
- Collection
- info:fedora/kora:publications
- Coordinates
- 49.1044302, -122.80109400000003
- Contributors
- Jillian Lang (Author)
- Date Issued
- 2017
- Collection
- info:fedora/kora:publications
- Contributors
- Natalie (Tally) Wade (author), Alice Macpherson (author)
- Author Keywords
- call taking, short course, call centres, telephone etiquette, communication, business communication
- Abstract
- The Call Processing Basics for Everyone text outlines the knowledge and skill needed by call takers in call centres, and provides practical strategies for call processing in many different environments. This short guide describes the characteristics of an effective call taker, communication model...
- Collection
- info:fedora/kora:publications
- Coordinates
- 49.1016121, -122.72071240000002
- Contributors
- Alice Macpherson (Author)
- Author Keywords
- Peer Tutor Training and Education, The Learning Centres, Integration, Level III
- Abstract
- The Tutor Training Integration Exercises continue from the Tutor Foundation Training and can be implemented through face-to-face sessions or by using a learning Management System for exercises and documents as well as working with a Tutor’s Instructional Associate, other members of the Learning...
- Collection
- info:fedora/kora:publications
- Coordinates
- 49.1044302, -122.80109400000003
- Contributors
- Alice Macpherson (Author)
- Author Keywords
- Tutor Training and Education, The Learning Centres, Level III
- Abstract
- Tutoring is a key element in the wide range of student learning support services provided by the Learning Centres at KPU. The word tutor comes from late Middle English: from Old French tutour or Latin tutor, from tueri 'to watch, guard'. Ross MacDonald, in his guidebook The Master Tutor, refers...
- Collection
- info:fedora/kora:publications
- Coordinates
- 49.1044302, -122.80109400000003
- Contributors
- Alice Macpherson (Author)
- Author Keywords
- Peer Tutor Training and Education, The Learning Centres, Level I
- Abstract
- The Peer Tutor Trainer Handbook is the supporting documentation for Trainers working with Tutor Trainees to develop their capabilities as Peer Tutors within Learning Centre environment. This begins with the Tutor Foundation Training and is recommended to be implemented through face-to-face...
- Collection
- info:fedora/kora:publications
- Coordinates
- 49.1044302, -122.80109400000003
- Contributors
- Alice Macpherson (Author)
- Author Keywords
- Peer Tutor Training and Education, The Learning Centres, Level II
- Abstract
- The Peer Tutor Trainer Handbook is the supporting documentation for Trainers working with Tutor Trainees to develop their capabilities as Peer Tutors within Learning Centre environment. This begins with the Tutor Foundation Training and is recommended to be implemented through face-to-face...
- Collection
- info:fedora/kora:publications
- Coordinates
- 49.1044302, -122.80109400000003
- Contributors
- Alice Macpherson (Author)
- Author Keywords
- Peer Tutor Training and Education, The Learning Centres, Level III
- Abstract
- The Peer Tutor Trainer Handbook is the supporting documentation for Trainers working with Tutor Trainees to develop their capabilities as Peer Tutors within Learning Centre environment. This begins with the Tutor Foundation Training and is recommended to be implemented through face-to-face...
- Collection
- info:fedora/kora:publications
- Coordinates
- 49.1044302, -122.80109400000003
- Contributors
- Natalie (Tally) Wade (author), Alice Macpherson (author)
- Author Keywords
- emergency communications, police call taking, public safety communications, 911, call processing
- Abstract
- The Call Taking Basics for Emergency Services – Police presents an overview of the knowledge that police call takers will need beginning their careers. Topics identified include: teamwork, critical incident stress, questioning techniques, problem solving, liability, criminal and civil law, as...
- Collection
- info:fedora/kora:publications
- Coordinates
- 49.1016121, -122.72071240000002
- Contributors
- Alice Macpherson (Author)
- Author Keywords
- Tutor Training & Education; Learning Centre; Level I
- Abstract
- Tutoring is a key element in the wide range of student learning support services provided by the Learning Centres at KPU. The word tutor comes from late Middle English: from Old French tutour or Latin tutor, from tueri 'to watch, guard'. Ross MacDonald, in his guidebook The Master Tutor, refers...
- Collection
- info:fedora/kora:publications
- Coordinates
- 49.1044302, -122.80109400000003
- Contributors
- Natalie (Tally) Wade (author), Alice Macpherson (author)
- Author Keywords
- radio, dispatching, Industry Canada, phonetic alphabet, emergency communicatons
- Abstract
- Radio Communications for Public Safety Communicators provides the foundational knowledge required to use emergency radio systems and apply radio protocol and procedures to Industry Canada specifications. The communication model, as well as examples of radio procedures is covered in the material....
- Collection
- info:fedora/kora:publications
- Coordinates
- 49.1016121, -122.72071240000002
- Contributors
- Natalie (Tally) Wade (author), Alice Macpherson (author)
- Author Keywords
- 911, Ambulance dispatch, medical call assessment, emergency communications
- Abstract
- Emergency Medical Communications for Public Safety Communicators introduces the protocols and techniques for incident processing and dispatching in emergency medical situations. The section on emergency medical call assessment and radio dispatching can be used to create lab simulations in a team...
- Collection
- info:fedora/kora:publications
- Coordinates
- 49.1016121, -122.72071240000002
- Contributors
- Alice Macpherson (Author)
- Author Keywords
- Tutor Training and Education, The Learning Centres, Level II
- Abstract
- Tutoring is a key element in the wide range of student learning support services provided by the Learning Centres at KPU. The word tutor comes from late Middle English: from Old French tutour or Latin tutor, from tueri 'to watch, guard'. Ross MacDonald, in his guidebook The Master Tutor, refers...
- Collection
- info:fedora/kora:publications
- Coordinates
- 49.1044302, -122.80109400000003
- Contributors
- Natalie (Tally) Wade (author), Alice Macpherson (author)
- Author Keywords
- diversity, emergency communication, public safety, active listening, non-verbal communication, conflict management
- Abstract
- The Human Behaviour I Workbook for Public Safety Communicators is specifically written to assist trainees in the field of Public Safety Communications learn inclusive techniques for diverse audiences, including the elderly, young children, the mentally, and emotionally disadvantaged, as well as...
- Collection
- info:fedora/kora:publications
- Coordinates
- 49.1016121, -122.72071240000002
- Contributors
- Natalie (Tally) Wade (author), Alice Macpherson (author)
- Author Keywords
- call taking, radio dispatching, lesson plans, communications, emergency communications
- Abstract
- Call Taking & Radio Dispatching Basics Trainer Guide can be used by instructors in the classroom, teaching call taking and radio dispatching skills. This guide uses classroom tested, instructor guided activities to teach participants skills used in a variety of communications centres, and is a...
- Collection
- info:fedora/kora:publications
- Coordinates
- 49.1016121, -122.72071240000002
- Contributors
- Alice Macpherson (Author)
- Author Keywords
- Peer Tutor Training and Education, The Learning Centres, Integration, Level II
- Abstract
- The Tutor Training Integration Exercises continue from the Tutor Foundation Training and can be implemented through face-to-face sessions or by using a learning Management System for exercises and documents as well as working with a Tutor’s Instructional Associate, other members of the Learning...
- Collection
- info:fedora/kora:publications
- Coordinates
- 49.1044302, -122.80109400000003
- Contributors
- Natalie (Tally) Wade (author), Alice Macpherson (author)
- Author Keywords
- Radio equipment, computer aided dispatch, emergency communication, 911
- Abstract
- Communications Equipment for Public Safety Communicators surveys a variety of technologies (telephone, radio, and computer-aided dispatch systems) used in the communications industry in radio communications with an eye to emerging technologies. It is intended to provide call takers and...
- Collection
- info:fedora/kora:publications
- Coordinates
- 49.1016121, -122.72071240000002
- Contributors
- Natalie (Tally) Wade (author), Alice Macpherson (author)
- Author Keywords
- Radio dispatch, phonetic alphabet, communication
- Abstract
- Basic Radio Communications for Dispatchers presents an overview of the knowledge that people using console and mobile radio systems will need beginning their careers. Topics identified include: Industry Canada regulations, talking on a radio, radio codes & protocols and vehicle & persons...
- Collection
- info:fedora/kora:publications
- Coordinates
- 49.1016121, -122.72071240000002
- Contributors
- Natalie (Tally) Wade (Author), Alice Macpherson (Author)
- Author Keywords
- Public Safety Communications, Call Processing, 911, Emergency Communications
- Abstract
- The text, Call Processing for Public Safety Communicators supports training for people entering the emergency communications call taking field, promoting successful integration into public safety and related industries, using both manual and automated systems. This text provides a foundation in...
- Collection
- info:fedora/kora:publications
- Coordinates
- 49.1016121, -122.72071240000002